Returns & Exchanges

At Semilac, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return period for all unopened and unused beauty products. Please ensure items are in their original packaging with seals intact to qualify for a full refund.

1

Initiate Your Return

Log in to your account or visit our returns portal to select the items you wish to send back and receive a return authorization number.

2

Pack Your Items

Carefully place the unused products in their original packaging, ensuring they are securely padded to prevent damage during transit.

3

Ship the Package

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or post office.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing